About JD's Prompt Plumbing, Heating & Air Conditioning
JD's Prompt Plumbing, Heating & Air Conditioning started in business in 1984. We’re still here, helping residential and commercial customers in Lubbock, TX and the surrounding areas with heating, air conditioning, and plumbing. There are many reasons why we’ve succeeded over three and a half decades, but one of the most important is that we always put the customer first. It isn’t enough for us to swing past a client’s home or business and provide a quick repair, then vanish. We’re in this business to forge long-term relationships with all customers. Our client base is the reason we’re a success, and we treat all customers as part of our family.
Commitment to Community
We’re a local company, not a national chain that outsources our work. We’re family-owned, led by JD Nesmith and Texas Tech graduate Cathy Nesmith. We uphold family and community values of honesty, reliability, and integrity in all of our dealings. We’re proud to be part of this community and to serve local families and businesses. We are members of:
- The Texas Builders Association
- The Texas Apartment Association
- The Lubbock Apartment Association
- The Better Business Bureau
- The Lubbock Chamber of Commerce
Prompt and Trustworthy
A contractor who isn’t available when you need them and who doesn’t move fast when you have urgent concerns isn’t much good. At JD's Prompt Plumbing, Heating & Air Conditioning, our service technicians are on call from 8 a.m. to 9 p.m. daily, and we always have someone to answer the phone during after-hours for emergencies. We’re not only here when you need us, we’re also fast: 95% of the service calls we receive before noon are completed on the same day. No matter if you own a home or run a small business, you can rest easy knowing we’re here and ready to come to your assistance.
We take pride in building trust with our clients. This means offering no-surprises and flat-rate pricing and doing exactly what we claim we’ll do. It also means ensuring our customers feel safe with us working in their homes and businesses. Every service technician is trained and motivated to continue to improve. They must all pass stringent background checks and drug screenings as well. On every job, they are friendly and courteous, ready to answer any questions a customer may have about their service. Prioritizing clients this way is what keeps them coming back to us year after year.
Quality Service Every Time
At JD's Prompt Plumbing, Heating & Air Conditioning, we aim to do the right thing, every time—and we have years of experience with all types of HVAC and plumbing equipment to make good on that promise. We offer complete satisfaction on every job. We personalize our services and offer options. When a customer has any questions, or if we do anything incorrectly, we’ll take the time to work through any concerns.
It’s important for us that our customers receive value for their money, which is why we offer preventive maintenance agreements that deliver regular tune-ups to keep equipment in peak shape. We look out for our customers because we value our reputation in the community as a company people trust for the best.