Skip navigation

Join Our Comfort Club for As Little As $23/Month! Read More


Frequently Asked Questions

If you're a homeowner in Lubbock, TX and have an HVAC or plumbing question, you're in luck! We get a variety of different questions everyday about our client's HVAC and plumbing systems. Below are just a few of our frequently asked questions!

Dont see the answer you're looking for? Don't hesitate to give us a call today!

How long does an AC system last in Texas?

You can expect a central air conditioner to last from 10 to 15 years if you have it regularly maintained. Without maintenance, the lifespan will drop by several years.

How long does a heat pump last in Texas?

Heat pumps have similar longevity to ACs: 10 to 15 years with regular maintenance.

What should I do if my pipe burst?

First, shut off the water main to the house. Make sure you know and other adult members of your household know where it is located and how to shut it off. If the water is near to electrical systems, shut off the appropriate circuit breakers to avoid an electric shock. Call professional plumbers and use towels to soak up spilled water while you wait for them to arrive.

How often should I replace my furnace filter?

The filter needs to be replaced every 1 to 3 months. The stronger the filter, the less often it will need replacement.

What is included in your maintenance plan?

As a member of our Comfort Club, you’ll receive the following:

  • A precision tune-up
  • A professional air conditioning safety check, rejuvenation, and cleaning (early spring to summer)
  • A professional furnace safety check, rejuvenation, and cleaning (early fall to winter)
  • An annual safety check
  • Discounts on diagnostic fees
  • 15% discount on repairs
  • Front of the line service

Do you offer emergency plumbing services?

We always have employees to answer calls during work hours—even weekends and after hours.

What duct services do you offer?

We offer air duct repair, air duct replacement, and air duct cleaning.

Should I install a tank or tankless water heater?

This depends on several factors. Tankless water heaters are more expensive but can save money over their service lives. If you’re uncertain about which model to choose, our technicians are glad to help find the ideal model for your home.

What type of commercial work do you do?

Our commercial work covers the same fields as our residential work: plumbing, air conditioning, heating, indoor air quality.

Can you repair a leak without digging up my yard?

Yes. We use the best in trenchless technology to handle jobs that would otherwise require excavation on your property.

What causes a water leak in my backyard?

If the water leak is around the cleanout, your main line is stopped up and needs to be cleaned. If it is not around your cleanout, there is a possible leak in your water or sewer line or main water supply and it needs to be looked at.

Why does the water come up in my shower when I flush and the toilet bubbles?

If water comes up in the shower when the toilet flushes, it’s a sign the main sewer line is stopped up and it will need a cable run through it to unstop it.

How to prolong the life of a water heater?

The best way to extend your water heater’s life is to schedule annual maintenance for it. This allows us to change out the anode rod regularly, which prevents corrosion from affecting the water heater too early.

Why does my toilet gurgle?

The sewer lines are sagging and not allowing the water to flow freely.

How long does a water heater usually last in Lubbock and Levelland?

Water heaters come with a six-year warranty. They will typically start to have problems after six years. To extend the life of your water heater it needs to be flushed once a year. When a water heater starts popping, it needs to be flushed.

How do I flush my water heater?

It is the same procedure to flush a gas and electric water heater except for the first and last steps:

  • Gas: turn the temperature knob down to vacant or the lowest temperature.
  • Electric: Flip the breaker in the electric panel that goes to the water heater.
  • Turn the shut off valve on top of the water heater to off.
  • Attach a hose to the open valve on the lower front of the water heater (it looks similar to a faucet). Run the hose outside or set securely in a drain so the water can drain properly into it.
  • Slowly open the valve above the attached hose and allow the water to start draining.
  • Slowly open up the valve on top of the water heater and allow the water pressure to increase and pick up the sediment from inside the water heater. Allow to drain for 2–3 minutes and check to see if the water is clear or still has minerals flushing out.
  • Once the water is clear, turn off both the valve on top of the water heater and above the hose.
  • Disconnect the hose and make sure the shut-off valve where the hose was connected is completely shut off. Slowly turn the valve for the water on top of the water heater back on, watching for leaks from the valve the hose was hooked to. Once the bottom valve is secure and not dripping, open the top valve to the full open position.
  • Gas water heaters need the temperature turned back up. If your water heater is electric, go back to the breaker box and turn the breaker for the water heater back on.
  • Or, call us to schedule an appointment for us to flush your water heater for you.

What causes my kitchen sink to drain slowly or not drain at all?

It may need to be snaked out or the auto vent is bad and is preventing it from draining.

I just installed a new garbage disposal and now my dishwasher will not drain—what’s wrong?

The garbage disposal has a plug for the dishwasher in which was not knocked out.

Why does my garbage disposal have a bad smell and isn’t "chopping" things up quickly anymore?

It needs to be cleaned. Pour a glass of ice into the disposal and run it for a minute. It will break up solids left in the disposal. Run warm water in the drain for a minute to flush out anything left in the disposal. Tossing lemon or lime rinds into the disposal helps sharpen the blades and leaves a fresh scent in your kitchen sink.

Why is my toilet sounding like it’s filling every 5 minutes even if I’m not flushing it?

The flapper may be the problem. A new flapper may fix the constant running or the entire insides of the toilet may need to be rebuilt.

Why is there a bad smell that comes out of the drain when I run water down it?

The p-trap has collected biologicals and needs to be cleaned. We sell enzymes that eat the sludge in the drain and keep it smelling fresh.

How do I know my ducts need to be cleaned?

If the ceiling around your vents and return air is dirty, has lint or dust around it, then ducts are in need of cleaning.

My AC unit keeps freezing up, is there anything I can do?

First, turn your air conditioner off and set the fan on your thermostat to "auto." This will allow your unit to thaw out faster (it takes 2-3 hours to fully thaw a system out). Check the filter. A dirty filter will not allow the air to flow through the unit properly and cause it to freeze up. If your filter is clean, the unit needs to be checked. There are several things that will cause an AC to freeze besides a dirty filter. Low refrigerant, a motor going out, or a dirty coil are among the possible reasons for the unit to freeze. The AC needs to be serviced or it will continue to freeze up.

How can I find the right size of filters for my air conditioning system?

We can custom order any size filters you might need.